Knowing that the future is unpredictable is one thing, experiencing how unpredictable it can be is something else altogether.

The past year has presented us all with challenges we never could have predicted and for which there were no plans, procedures, or how-to guides for how best to adapt to a new normal. For Banfield, our success in adjusting to the pandemic is owed--in large part--to the ingenuity, insight, and collaboration of our Associates.

Banfield’s culture of communication, inclusion, and empathy was key in helping our organization not only survive 2020 but thrive.

As we reflect and celebrate how the challenges of 2020 have pushed all of us to adapt, two important takeaways motivate our growth: a focused culture of recognition and the empowerment of associate voices. Since I started with Banfield, creating this environment has been our #1 priority. The perspective and value of every associate voice has such an influence and impact on how we deliver on our promise to build a better world for pets. I’m grateful for how this enthusiasm continues to unlock our future.

Being informed and staying connected has been critical to empowering our people. I strongly believe that maintaining our culture through this crisis has positively impacted each area of our organization.

As essential businesses face this global pandemic; open, honest and consistent communication with our teams is paramount. Each and every day I remain committed to being here for associates in innovative ways so, together, we can continue to hashtag#bhere for each other and our clients, pets and communities.