2020 has provided a necessary shift in perspective and encouraged us all to be more thoughtful, kind, and unified. As we reach the finish line of this particularly challenging year, looking forward to Banfield’s future is a great source of inspiration and hope.

As a leader, I am deeply grateful to the people who helped keep Banfield moving forward despite all obstacles: our associates. We are more committed than ever to continue investing in our associates through Equity, Inclusion, and Diversity initiatives; educational opportunities; an emphasis on health and wellbeing; and increases in wages and benefits.

Together with our associates, we are ramping up our focus on innovating and personalizing the experience of our clients in 2021. I’m confident this will allow us to move closer to achieving our purpose, creating hashtag#ABetterWorldForPets.

Last week, we announced a partnership with Appalachian State University to strengthen the pipeline of licensed veterinary technicians and create a more sustainable future for the veterinary profession.

Before we learn to talk, we learn to listen. From then on, the real skill is knowing when to do each.